Shipping and Returns
Welcome to Whistle Stop's Shipping Department!
We can be reached Monday through Friday by phone at (586) 771-6770. Please feel free to use this number to place an order, check on an existing order or to check product availability. You can also e-mail the shipping department directly at: firstname.lastname@example.org. Please note that all shipments or emails placed over the weekend will receive prompt attention on Monday!
We accept the following forms of payment: PayPal, Visa, Mastercharge, American Express, or Discover. Our website is secure! (Please notice the small yellow lock in the web address bar when submitting your payment information. We also do not hold onto any credit card information for future orders. We take your credit card safety seriously!)
Michigan state law requires us to collect 6% MI sales tax for all orders shipped to Michigan. Orders outside of Michigan are exempt from this tax.
Order Information: All orders will be confirmed by Email. You will receive another Email when your order has been shipped, which includes a UPS or USPS tracking number. UPS Ground deliveries generally take 3-6 business days from Michigan, please see the map below to determine transit time from MI to your State. **NOTE: If you keep security on high mode with your email provider, please add email@example.com and firstname.lastname@example.org to your address book to ensure that your spam filter does not block our emails to you regarding your order. Thank you!**
Methods of Shipping: The Shipping Calculator provides estimates for both the United States Postal Service as well as UPS upon checkout. Rates are exact, based on the weight of the item(s) and your zip code. Sorry, Whistle Stop cannot provide International shipments at this time.
Out of Stock: You will be contacted via Email when a requested item is out of stock.
Returns: You must obtain an RMA (Return Merchandise Authorization) from us before returning any items. We will accept returns within 2 weeks from date of purchase. Returned items must be in new, unused condition & in still in original packaging. Sorry, NO RETURNS on items featuring codes: Webkinz, Ty Girls, Beanie Babies 2.0 or Groovy Girl enhanced dolls. Email us or call 586-771-6770 for an RMA. Return address: Whistle Stop Hobby & Toy, 21714 Harper Ave., St. Clair Shores, MI 48080.